• In case your car experiences technical problems on the road or gets involved in a traffic accident and needs to be towed, Ayvens will provide 24h Roadside Assistance.
• Depending on the situation our specialists will:
  • consult you over the phone,
  • provide technical assistance on site or
  • send a towing truck.

Ayvens,

Customer Service (working days 8:30-17:00h)

Phone No.: + 370 5 24 777 68, e-mail: service.lt@ayvens.com

IMPORTANT!

If you report your problem to Ayvens 24h Roadside Assistance service, towing services will be provided free of charge within Lithuania, Latvia, Estonia or Poland and for additional fee within European Economic Area.

If repair works of your vehicle last more than 1 (one) day a replacement car, not higher then compact class, will be provided within Lithuania territory up to 5 (five) days free of charge.

What to do if You are involved in a traffic accident?

• Turn on the emergency lights and set up the warning triangle. Never forget to wear safety vest at any time of the day;
• If possible, fill in the Traffic accident declaration (in Lithuanian language), when:
  • two cars are involved, and both may be used further in traffic (no need for towing).
  • there are no victims;
  • both parties can agree on the circumstances of the accident;
  • third party property is not damaged.
• Otherwise immediately call the Police and Emergency 112, if necessary;
• If the car can not be used further in traffic and need towing, call:

24h Roadside assistance (outside working hours),                                phone no.: +370 5 243 14 10.

• Always inform Ayvens about accident case happened the same day or the next day within working hours (8:30 – 17:00h)

Customer Service phone no.: +370 24 777 68, e-mail: service.lt@ayvens.com.

• All further steps, related with accident case handling will be done by Ayvens: our specialists will check the car, prepare all documents to insurance company, negotiate about the repair volume and time with Repair shop.

This service is optional. To find out if it is included in the contract, please contact your
fleet manager or check here.

Passenger cars

• 1st inspection – 3 years after the date of the first registration;
• next inspections – every 2 years after 1st inspection.

Vans

• 1st inspection – 2 years after the date of the first registration;
• next inspections – every year.

You shall follow up and ensure that the Vehicle meets all statutory requirements and periodic checks including the mandatory technical inspection are performed on time. Invoice for the mandatory technical check-up must be issued on ALD Automotive UAB name and send by partner. List of available Partners You can find here.

• If this service is included in the Agreement, Ayvens takes the car from Your company office in Vilnius or agreed place outside Capital and returns it back on the same address after the ordered works are done:
  • regular technical maintenance and repair works;
  • seasonal tyres change and repair works;
  • technical check-up;
  • insurance accident handling.
• If there is a need for “Pick-up and delivery” service, please contact us:

Ayvens,

Customer service (working days 8:30-17:00h)

Phone no.: +370 5 24 777 68, e-mail: service.lt@ayvens.com

IMPORTANT!

• Pick-up and delivery service order has to be approved by Your manager.

The termination of the operational lease contract implies inevitably the return of the used vehicle to Ayvens.

Please get acquainted to the Vehicle Restitution Guide / Commercial Vehicle Restitution Guide. There you will find a detailed description of the vehicle return process and clear guidelines on which you company car will be assessed
upon return.

Please ensure that the car is clean (both the interior and the exterior), with all options and accessories and the fuel tank is not empty (indicator is off).

As an Ayvens customer, you can use the services of Ayvens partners or choose your own suppliers. Washing methods available:

• Circle K – with an Ayvens fuel card, you get a 25% discount on standard car washes and 5% on other car care items (window fluid, air freshener, bulbs, wipers, etc.);
• Authorized service stations (Audi, VW, Skoda, Toyota, etc.) – the invoice can be overwritten via Ayvens;
• Ayvens partners – a list can be found here – see conditions below;
• At the customer’s choice of their partners and other locations convenient to the customer.

Washing conditions at Ayvens partner locations:

• Only Long- and short-term rental cars can be washed on presentation of an Ayvens customer card or identification of the car’s plate number (from the list);
• Ayvens acts as an intermediary in the administration of the invoices received and their invoicing to the Lessee, but does not accept the quality of the services provided by the partners and does not provide pricing for the partners’ services;
• Discounts apply to standard washes only and are not cumulative (not valid for special offers or promotions);
• Discount is only applicable upon issuance of the invoice to ALD Automotive UAB (hereinafter – Ayvens);
• Availability of partner wash locations – in the absence of a wash, the driver should choose the next closest available location;
• „Švaros Broliai” subscriptions – are not available for leased cars. If required, the customer is informed by email to remove the numbers from the list and enter into a direct contract with the partner.